saladmaster limited lifetime warranty

this certifies that your product is warranted by the manufacturer to be free from defects in material, construction, and craftsmanship for the life of the original purchaser. if your product has a heat control, cord, knob, or handles, such items are warranted for one (1) year from the date of purchase.

if service should be necessary, send the product with a description of the claimed defect to the dealer from whom the product was purchased. in the event you are unable to locate the dealer, you may send the product to the address listed below. any part or parts which, upon examination by the manufacturer, are found to be defective will be repaired or replaced without charge, except for shipping, during the warranty period. this warranty does not apply to damage caused by accidents, misuse, abuse, or alterations.

the manufacturer’s liability under this warranty is limited to the repair or replacement of the defective product at the manufacturer’s sole option. the manufacturer shall not be liable for any incidental or consequential damages, whether direct or indirect.

this warranty is expressly granted in lieu of all other warranties including the implied warranties of merchantability and fitness for a particular purpose.

saladmaster corporate office & customer service
230 westway place, #101
arlington, texas 76018

customer service hours:
8:00 a.m. - 5:00 p.m. cst
monday thru friday excluding holidays

send any product for warranty or replacement service to:

saladmaster warranty and replacement service center
1250 schmidt rd
west bend, wisconsin 53090



saladmaster policies & programs

warranty policies:
saladmaster will, at its sole option, repair or replace the cookware, and return it to the purchaser with a charge for shipping and handling only. burned, warped or pitted cookware is a result of improper use and not covered by this warranty.

replacement parts service:
should a handle or knob become broken accidentally, it can be replaced for a minimum charge by writing to saladmaster at the address above. please identify the type of replacement (long handle, short handle or cover knob). for prompt service, visit and click on the customer care section to download a replacement parts price list and order form.

hazard warranty:
saladmaster agrees to repair or replace your entire set of saladmaster cookware, or any part thereof, at one-half the then current retail price at such time it is accidentally lost, stolen, destroyed, or damaged by fire, storm or earthquake. proof of loss must be submitted to saladmaster at the address below within 60 days of its occurrence.